Everything you need to know about using our 1688 purchasing agent service — from first link to doorstep delivery.
It starts when you send us a 1688 product link (or even a screenshot or description in English). We research the product, verify availability, and send you a detailed quote within 2–4 hours. Once you approve, we purchase the item on 1688 using our Chinese account, receive it at our Guangzhou warehouse for inspection, and ship it to you via DHL, FedEx, or sea freight. You'll get tracking info and photo reports at every major step.
Typical timeline: 10–15 business days via express (DHL/FedEx), 30–45 days via sea freight. The procurement and QC phase usually takes 2–5 days. Products that need to be sourced from different sellers or are out of stock at the first supplier will take longer — we'll always notify you of any delays.
No. We have verified 1688 buyer accounts with payment history and seller relationships. You only need to send us the product link — we handle everything else. You also don't need to speak Chinese.
The 1688 URL is the most important thing. If you can also tell us: quantity needed, preferred color/size/variant, and any specific requirements — that helps us give you an accurate quote faster. But even a partial link or a screenshot works. We'll find the exact product for you.
It depends on the seller's policy and whether the order has already shipped from the 1688 seller to our warehouse. If the seller still accepts changes, we can update the order. Once the package has left the seller, changes are not possible. We'll always inform you of the window for changes before we place the order.
Our service fee is a percentage of the 1688 product price (not the shipping or any other cost). Three tiers: 5% for orders under ¥5,000, 4% for ¥5,000–¥30,000, and 3% for orders over ¥30,000. There's no other markup — we pass through the product price at cost.
No. The quote we send you before you approve includes: product price, service fee, domestic shipping within China, and international shipping options. QC inspection and basic packaging are always free. The only optional add-ons are custom packaging and product photography, which we quote separately.
We accept PayPal (personal or business), bank wire transfer, and Wise/Revolut. All payments are in USD or EUR — we handle the CNY conversion ourselves. We don't mark up exchange rates; we pass the mid-market rate through.
There is no strict MOQ on our end — 1688 sellers often accept orders for as little as 1 unit. However, for orders under ¥500 (~$70), we add a ¥25 flat processing fee to cover fixed transaction costs. Above ¥500, standard tier pricing applies.
Our quotes are valid for 48 hours. Exchange rates and product availability can change in that window, so we try to confirm before the window closes. If the quote expires, we re-quote with current pricing — typically at most a few dollars difference.
Yes — clients with regular monthly orders above ¥30,000 can apply for monthly billing with net-15 terms. Contact us to discuss this if you have consistent purchasing volumes.
We primarily use DHL, FedEx, and UPS for express shipping (5–15 days). For larger orders or budget-sensitive shipments, we also offer sea freight (25–45 days) and air freight. We always present 2–3 options so you can choose based on speed and budget.
We ship to most countries worldwide — US, Canada, UK, EU, Australia, Japan, Southeast Asia, Middle East, Africa, South America. If you're in a country with restricted shipping lanes, we'll let you know during the quote stage and suggest alternatives.
Yes. After dispatch, we send you a shared Google Sheets link with real-time tracking status, plus the carrier tracking number. You can also message us on WhatsApp anytime for status updates. We proactively update you within 24 hours of any carrier status change.
We assist with carrier investigations for lost packages — filing claims, communicating with the carrier on your behalf. For customs issues, we provide all required documentation (commercial invoice, packing list, declaration) to minimize delays. Any customs duties or taxes are the buyer's responsibility and will be communicated before shipping if we anticipate them.
Yes — this is one of our most popular services. If you're ordering from multiple 1688 sellers, we receive all items at our Guangzhou warehouse, consolidate them into one parcel, and ship as a single package. This saves significantly on international shipping. Consolidation fee is ¥2 per additional item beyond the first.
Every item we receive at our warehouse goes through a visual QC process: checking that the quantity matches your order, verifying correct variant (color, size, model), inspecting for visible defects or damage, and ensuring packaging is adequate for international transit. We photograph any issues and send you a QC report before shipping.
We investigate every QC issue. If the product arrived damaged from the 1688 seller, we file a claim with the seller and either get a replacement or a refund. If the damage occurred in transit, we assist with the carrier insurance claim. In either case, we offer either a partial refund or a free resend — your choice.
Yes — we can photograph products before shipping for ¥15–30 per SKU. This is useful if you're dropshipping and need listing photos but don't have the product physically. We can also send you samples of the actual product before the full order ships.
Yes. We accept USD and EUR via PayPal, bank wire, or Wise/Revolut. You pay in your currency — we handle the CNY conversion on our end at the mid-market bank rate with no markup.
We operate on a quote-then-pay model: you approve the quote first, then make payment. The payment is held until we confirm the product has been received at our warehouse and passes QC. You don't pay before we have the product in hand and verified.
We work through PayPal's buyer protection when possible, and all our communications are documented via email and WhatsApp. We have many returning clients who have been ordering with us for years — our reputation depends on transparency and no-dispute outcomes. If something goes wrong, we resolve it.
Primarily 1688.com — China's largest wholesale marketplace with the best prices. We also source from Taobao (consumer products, faster domestic shipping), Tmall (brand-name products), and Alibaba.com (factory-direct, custom manufacturing). We always go to the most cost-effective source for your product type.
Yes — we offer product research as part of our service. If you tell us what kind of products you're looking for (category, price range, target market), we can search 1688 and Taobao for suitable options, verify supplier legitimacy, and provide you with a shortlist of candidates with pricing and MOQ details.
Yes — we can help you source from factories via Alibaba for custom manufacturing, OEM, and ODM orders. This includes help with supplier verification, sample approval, and production follow-up. For these orders, the process is longer (2–8 weeks for production + shipping) but per-unit costs are significantly lower at scale.
We handle most consumer product categories: fashion (clothing, accessories, shoes), electronics and gadgets, home and kitchen, beauty and cosmetics, toys and hobbies, office supplies, packaging materials. We have experience across most categories. If you're unsure, just send the link and ask.
We immediately notify you with alternatives — either the same product from a different 1688 seller, or a similar product from our supplier network. We don't charge you anything unless you approve the alternative and decide to proceed.
Yes — this is standard blind shipping. We remove all invoices, receipts, and any 1688 or SupplyLink branding from the package. Your customer receives a plain box with only the items they ordered. We can ship to your customer's address directly.
Yes for orders over 200 units — we can use your custom packaging (boxes, tape, mailers). For smaller orders, we offer generic plain packaging. Contact us to discuss custom packaging options and pricing for your specific order volume.
We process dropshipping orders within 2 hours of receipt during business hours. The full fulfillment (purchase → QC → dispatch) typically takes 3–7 days. Express international shipping then adds 5–15 days depending on destination. Total: 8–22 days from the moment you send us the order to your customer receiving it.
Yes — ¥15–30 per SKU for our warehouse team to photograph products on our end. The photos are taken against a clean white background, suitable for Shopify, WooCommerce, Amazon, eBay, or any other platform listings.
Email us at sam.wang0420@gmail.com or message us on WhatsApp at +86 181 0266 0087. We respond within 2 hours during business hours (09:00–18:00 CST, Monday to Saturday). For urgent orders, WhatsApp is the fastest channel.
No. We work on a per-order basis — order when you need to, no subscription, no monthly minimums. We're here when you need us and quiet when you don't.
Contact us directly and we can share testimonials and references from our existing clients in the dropshipping and wholesale space. We're a small operation with long-term client relationships — our reputation is built on repeat business, not marketing pages.
Can't find what you're looking for? Send us a message and we'll get back to you within 2 hours.
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